CONNECTICUT NON-EMERGENCY TRANSPORTATION PHONE 1-855-478-7350 VEYO Veyo Non-Emergency Medical Transportation veyo.com Veyo Phone Number 1-855-478-73 如需安排医疗和治疗预约，请致电 1-855-478-7350 Veyo 非紧急医疗运输 www.VEYO.com Call Main # 1-855-478-7350. Pick English or Spanish. Then option 1-4 is for the member. CCC staff should select option 5- for a facility for faster routing to an agent. Provide client Name, Detailed Address of client, DOB and EMS ID for PHI Verification. Provide client date/time of appointment, pick up and drop off time, whether its reoccurring etc. At this time, it is crucial to give details on the client's functional/medical status to assist in determining the client’s ability to take a specific type of transit. Types include Wheelchair, medical, car and Public Transit (bus). Veyo reports that for a client to be determined eligible ONLY Public Transit, the client has to be deemed to have a bus stop within .75 miles of their home, and .75 from their appointment. (this means a client needs to be able to walk this distance safely). In order to deem a client eligible for a more supportive transport method a Medically Appropriate Mode Form (MAM) needs to be completed and SIGNED by a licensed professional (MD, RN, LCSW). MAM forms can take up to 15 days to be approved/denied by VEYO. If Denied, Veyo sends a letter in one business day to the client for a reason. If approved, MAM is logged in the client's file and they use the medically necessary mode of transportation going forward. These forms expire and need to be completed again after 1 year. If within the 15-day approval, time frame the client needs medical transportation, the client can ask for 1 to 15 day “courtesy” (up to 2 times in a row) to get this transportation mode while MAM is pending. If the client requires an escort/companion, a Companion Form must be completed by a licensed professional and approved by VEYO. For clients with appointments a distance away need the Closest Provider Form. This form is needed based on the following: 1) If they live in an urban area, the form is needed for appts beyond 10 miles 2) If they live in a rural area, the form is needed for appts beyond 20 miles. FOR QUALITY CONCERNS: Report Missed Pick Ups, Poor Customer Care, Long Hold Times, etc to which is their quality assurance department who will do an investigation. Include the date and time of the call as well as the agent- as the call is recorded and the investigator will pull this. Also asked to be included in the communication in the email as a representative for the client – 1) Include name of driver if known, or type of transmit 2) IDPs are Independent Driving Providers (like an uber) 3) 3POs are 3rd party operators- like ACE, Metro. Clients can ask in their record for a preferred provider if they prefer someone who has provided satisfactory services. If an appointment is scheduled/confirmed and the driver is a no-show, the main number can be called and select the option for “Where’s my Ride”. Report the driver is a no-show and you want to file a complaint so this can be logged in the driver’s file. If the ride is urgent, ask for a rescue trip to be pursued. An agent will seek a driver to arrive for pick up in less than an hour. Call Veyo ct mfp abi MTM SANDATA Veyo Non-Emergency Medical Transportation (NEMT) MTM Medicaid members in Connecticut Taxi Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Call Veyo ct mfp abi MTM SANDATA 1/27

Provides adult day health, blended supports, community companion homes, group day supports, individual supported employment, live-in companion, prevocational services, respite, independent support broker, assistive technology, behavioral support services, companion supports aka adult companion, continuous residential supports, customized employment supports, environmental modifications, group supported employment, health care coordination, individualized day supports, individualized home Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources 1/3

Looking for employment as a Direct Support Professional in Connecticut? ABI Resources can help! Our team is dedicated to providing top-notch training and resources to ensure your success in this fulfilling career. Contact us today to learn more about our DSP 我们正在寻找最优秀的人才！ 直接支持专业人员 (DSP) APPLY HERE DSP DIRECT SUPPORT PROFFESIONAL HOME HEALTH CARE CONNECTICUT COMMUNITY CARE HOME SUPPORTED DSP DIRECT SUPPORT PROFFESIONAL HOME HEALTH CARE CONNECTICUT COMMUNITY CARE HOME SUPPORTED DSP DIRECT SUPPORT PROFFESIONAL HOME HEALTH CARE CONNECTICUT COMMUNITY CARE HOME SUPPORTED DSP DIRECT SUPPORT PROFFESIONAL HOME HEALTH CARE CONNECTICUT COMMUNITY CARE HOME SUPPORTED 1/5

Download the CT DSS Sandata Mobile App. ABI Resources provides expert training and support for home care staff, MFP, and ABI Waiver programs. SANDATA 应用程序

Connecticut Department of Social Services DSS CT DSS SERVICES COMMUNITY OPTIONS CONTACT INFORMATION PHONE CALL CT DSS 1 855 626-6632 1 855 578-4515 CONNECTICUT Connecticut home-based supported living and CT community care. ABI Resources works with multiple organizations, including DSS, DMHAS, WWP, CCC, CCCI, SWCAA, WCAAA, Allied, Yale, UConn, Gaylord, HFSC, and Benefits Center at 1-855-626-6632 to speak to an Eligibility Services Worker MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNE MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNE 1/2 DSS Community Options / Connecticut Department of Social Services address . 1-855-626-6632 The Connecticut Department of Social Services (DSS) is a state government agency responsible for administering programs and services related to welfare, social services, and economic assistance for individuals and families in need. Some of the programs and services offered by DSS include cash assistance, food assistance, child care assistance, and programs for the elderly and disabled. DSS also administers programs that support individuals and families in achieving self-sufficiency, such as job training and education. The Connecticut Department of Social Services (DSS) serves all towns in the state of Connecticut. DSS is a state agency and its programs and services are available to all residents of Connecticut who meet the eligibility criteria for the specific program or service. The agency has regional offices throughout the state, which allow it to provide services to residents in all towns, including urban, suburban, and rural areas. The Connecticut Department of Social Services (DSS) has regional offices located throughout the state. The specific locations, addresses and phone numbers of the offices will likely vary. It is recommended to check the official website of the Connecticut DSS or contact the main office of the agency to get the current information on the locations, addresses and phone numbers of the regional offices. You can find the main office contact information on the official website of Connecticut DSS. The website also has a "Contact Us" page that lists the various ways to contact the agency including phone numbers, e-mails, and addresses of DSS offices. To call the Connecticut Department of Social Services (DSS), you can find the phone numbers on the official website of the agency. You can also check the "Contact Us" page of the website for more ways to contact the agency. Alternatively, you can call the main office of the Connecticut DSS by dialing the following number: 1 -855-626-6632 When you call, you may be prompted to select an option from an automated menu or speak with an operator. It's advisable to have your case number or other identifying information ready when you call, so that the representative can assist you more efficiently. It's worth noting that, during high-volume call times, you may experience longer wait times, so it's best to call during off-peak hours if possible. If you are having difficulty reaching the agency, you can also try reaching out through email or visiting a local DSS office in person. Also, check the official website for more specific information about the program or service you need assistance with, as some programs have specific phone numbers or email addresses for inquiries. DSS Field Offices and the staffed Benefits Center ( 1-855-6 26-6632 ) are open Monday, Tuesday, Thursday, and Friday, from 8:00 a.m. to 4:30 p.m. (closed Wednesday). Bridgeport Field Office 925 Housatonic Avenue Bridgeport, CT 06606 Danbury Field Office 342 Main Street Danbury, CT 06810 Greater Hartford Field Office 20 Meadow Road Windsor, CT 06095 Manchester Field Office 699 East Middle Turnpike Manchester, CT 06040 Middletown Field Office 2081 South Main Street, Suite B Middletown, CT 06457 New Britain Field Office 30 Christian Lane New Britain, CT 06051-4152 New Haven Field Office 50 Humphrey Street New Haven, CT 06513 Norwich Field Office 401 West Thames Street Norwich, CT 06360 Torrington Field Office 62 Commercial Boulevard Torrington, CT 06790 Stamford Field Office 1642 Bedford Street Stamford, CT 06905 Waterbury Field Office 249 Thomaston Avenue Waterbury, CT 06702 Willimantic Field Office 1320 Main Street / Tyler Square Willimantic, CT 06226 MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNECTICUT BICC DISABILITY RIGHTS OF CONNECTICUT ADVOCATES Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources 1/13

People living with a brain injury are often manipulated, treated unfairly, forced to do things that they do not want to do, mislead and or If this an emergency call 911 Help-Line 860 942-0365 If you believe a person or entity may have done this to you or a person you care about we maybe able to help. If you wish to help a person, ask questions about an experience and / or a mistreatment to a person living with a brain injury we are here for you!

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ABI Resources provides MFP (Money Follows the Person) services and supported living groups for individuals with acquired brain injuries. Our team of professionals is dedicated to helping clients live fulfilling lives through community integration, skill- Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping 1/2

Get a comprehensive assessment of your loved one's home-based independence with ABI Resources. Our free, independent evaluation covers safety, health, mobility, cognition, emotions, living environment, finances, community involvement, and more. 家庭独立性评估 ABI Resources 提供免费、全面的个人家庭独立评估。评估内容包括安全、健康、行动能力、认知、情绪状态、居住环境、财务状况、社区参与、当前和未来的护理需求以及可用的支持系统。 开始

Are you having trouble falling asleep at night? Or difficulty staying asleep through the night? Are you always tired? Do you have morning headaches? Are you unable to go to sleep and stay asleep at night? Have you been told you constantly snore or occasionally stop breathing when you sleep? Do you have trouble concentrating or fall asleep when you should generally be awake and alert? Do you experience a "creepy or crawling" sensation in your legs or arms at rest? www.CTbrainInjury.com 您晚上入睡困难吗？或者整夜难以保持睡眠？要知道何时寻求帮助或何时可能患有需要治疗的睡眠障碍可能很困难。 阅读下面的睡眠评估问题，以确定拜访睡眠专家是否是您的最佳选择。 你总是感到疲倦吗？ 您早晨有头痛吗？ 您晚上是否无法入睡并且难以保持睡眠？ 有人告诉过你，你睡觉时经常打鼾或偶尔停止呼吸吗？ 当您应该保持清醒和警觉的时候，您是否难以集中注意力或入睡？ 当您醒着或者休息的时候，您的腿部或者手臂是否会有“毛骨悚然或者爬行”的感觉？ 如果您对其中任何一个问题的回答是“是”，请与您的初级保健提供者联系，以获得初步的睡眠评估。

Acquired Brain Injury (ABI) Waiver Program A Medicaid Waiver program that employs the principles of person-centered care and supported living CONNECTICUT BRAIN INJURY WAIVER PROGRAM ( ABI WAIVER PROGRAM ) APPLY ONLINE FOR BENEFITS The MEDICAID Acquired Brain Injury Waiver Program “ABI Waiver Program” What is the ABI Waiver Program and what does it do? The ABI Waiver Program provides a variety of long-lasting in-home and community-based recovery services for brain-injured survivors, at no cost to them. There are many services included within the program. The two main services are one on one daily staffing services. The first staffing service is called I.L.S.T. services or Independent Living Skills Training . This is a better quality of knowledgeable service. The staff member attends doctor and therapy sessions and then implements the prescribed therapies at home and in the community. They help to teach everyday living skills and are paid at a higher rate than all other services. The higher pay rate also helps to promote more consistent staffing coverage. It is best to start a program with the greatest amount of staffing hours being ILST services and then as a survivor becomes more independent slowly change over to companion staffing services. Ask for a lot of the best service first. Many families discover that they should have asked or pushed for more and find it very difficult to achieve more ILST hours. They also discover that if they reduce these staffing hours it is rarely given back. The second staffing service is called Companion Services. A companion is more of a friend that reminds and helps with the basic functions of daily living. They do not work with therapists or teach living skills. This service is paid at a much lower rate and families find it very hard to keep quality consistent staffing. There are many other services that can be applied for within the application. We suggest applying for all services and then removing services as needed. Contact us with any questions that you may have, we can help you with the application process. The following is a list of services; What services are available under the ABI waiver? There are 19 services available under the ABI waiver. Some services may not be accessed in conjunction with other services. Case management - assistance to the individual in implementing and coordinating all sources of support and services to the waiver participant. Chore Services - services needed to maintain the participant’s home in a sanitary and safe condition. Cognitive/Behavioral Programs- individualized programs to decrease severe maladaptive behaviors that would jeopardize the participant’s ability to remain in the community. Community Living Support Services- supervised living in a community residential setting that provides up to 24-hour support services. Services may include medication management, self-care, interpersonal skills, etc. Companion Services - non-medical care, supervision, and socialization services that have a therapeutic goal as noted in the participant’s services participant’s primary mode of transportation to avoid institutionalization. Environmental Accessibility Adaptations - physical adaptations to the participant’s home to ensure the participant’s health and safety, and to promote independence. Services may include ramp installation, bathroom modifications, doorway widening, etc. Family Training - training and counseling for individuals who live with or provide care to the waiver participant. Habitation - services provided outside the participant’s home, to assist the participant with obtaining or enhancing adaptive, socialization, and self-help skills to live successfully in the community. Pre-Vocational Services - services designed to prepare the participant for employment when the participant is not expected to be able to work, or participate in a transitional work program, within 1 year. Supported Employment Services - Paid employment with intensive support provided in a variety of settings, for participants unlikely to secure competitive employment. Homemaker Services- General household activities including meal preparation, vacuuming, etc. Home-Delivered Meals - Meals are delivered to the participant when the person responsible is unable to do so. Independent Living Skills Training - Services designed and delivered on an independent or a group basis to improve the participant’s ability to live independently in the community. Services may include training in self-care, medication management, mobility, etc. Personal Care Assistance - Assistance with activities of daily living. These services may be provided by a family member of the participant if they meet the training requirements established by DSS. Personal Emergency Response Systems - Electronic Devices that enable individuals at high risk for institutionalization to obtain help in an emergency. Respite Care - To provide short-term assistance to the participant if a caretaker is absent or in need of relief. Specialized Medical Equipment and Supplies As specified in the participant’s service plan will enable the individual to perform activities of daily living. Substance Abuse Programs-Interventions to reduce or eliminate the use of alcohol or drugs by the participant. Transitional Living Services -Individualized, short-term, residential services providing up to 24-hour support provided only once in the participant’s lifetime. Transportation -Mobility services are offered after the exhaustion of all other resources. Vehicle Modification Services - Alterations made to the vehicle.

Provides case management to individuals with physical disabilities ages 0-22 Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources 1/3