GT Independence 1 877 659-4500 | Billing and Processing CT DSS ABI Waiver | Timesheet Fax 1 855 329-8648
- Mar 20, 2024
- 1 min read
Updated: Aug 5
GT Independence provides fiscal-intermediary support for Connecticut self-directed services. The contact information below was checked against GT Independence’s official contact and Connecticut pages on August 5, 2026.
Current Contact Information
Connecticut customer support: 1 877 659 4500
Main telephone: 1 269 651 4500
Customer service fax: 1 888 972 3891
Timesheet fax: 1 855 329 8648
Connecticut customer support email: customerservice@gtsd.org
Connecticut office: 132 Grand Street, Waterbury, Connecticut 06702
Timesheets, Payroll, and EVV
For questions about services provided on or after March 24, 2024, GT Independence directs Connecticut users to call 1 877 659 4500.
Employees of participants use the GT app to record and submit time for services provided on or after March 24, 2024.
Vendors and vendor employees whose services require electronic visit verification may continue using Sandata while GT Independence processes payment information.
For payroll or time-entry issues involving services on or before March 23, 2024, GT’s Connecticut guidance refers users to the former fiscal intermediary and, for certain DSS waiver questions, the EVV Support Center at 1 833 452 0946.
Protect Personal Information
Before sending a timesheet, payroll record, Social Security number, banking information, or health information, confirm the destination through GT Independence’s official website or customer-support line. Do not rely on a telephone number, email address, or fax number copied from an unverified message.
Official Sources
This page is an independent public reference from ABI Resources. GT Independence controls its current instructions, systems, telephone numbers, and processing requirements.
