Use this provider-neutral pathway to reach official clinical, Home and Community-Based Services (HCBS), accessibility, state-system, and research resources. Choose the role closest to your current task. Organizational separation: ABI Resources provides care services in Connecticut. The national links on this page are educational starting points and do not imply government affiliation, endorsement, or nationwide service delivery. Start here by role Clinicians: Use evidence-based assessment, patient-education, disability-access, and referral resources. Providers and care coordinators: Use state directories, waiver information, and official HCBS guidance to support referrals and service coordination. Advocates: Use official accessibility information and preparation tools while verifying each agency's current process. State and federal personnel: Use CMS technical assistance, training, waiver-processing tools, and ACL program resources. Researchers: Use NINDS information and Common Data Elements to support consistent terminology and data collection. Clinicians CDC HEADS UP: Health Care Provider Resources — clinical tools and training for recognizing and managing concussion and other mild traumatic brain injury. CDC Traumatic Brain Injury — public-health information, prevention resources, and data starting points. NINDS: Traumatic Brain Injury — federal neurological information and research context. ADA.gov: Access to Medical Care for Individuals with Mobility Disabilities — federal accessibility guidance for medical settings. Providers and care coordinators Find Official Brain Injury Help in Every State — CTBrainInjury's public directory of official state and federal starting points. National Brain Injury HCBS Waiver Status Tracker — human-reviewed state classifications with source and review notes. CMS: HCBS Guidance and Additional Resources — official federal HCBS policy and guidance starting points. CMS: HCBS Training Series — official training resources for state systems and stakeholders. Advocates and rights navigators Private Accommodation, Appeal, Complaint, and Records Preparation Tools — browser-based preparation tools that do not file or submit information. Brain Injury Peer and Local Resource Pathway — privacy-protective starting points for finding local resources. ADA.gov: Access to Medical Care — official information about accessible medical care for people with mobility disabilities. State and federal agencies CMS: HCBS Technical Assistance for States — technical-assistance resources for state Medicaid agencies. CMS: 1915 Waiver Processing Tools for States — official tools for state plan and waiver processing. Administration for Community Living: TBI State Partnership Program — federal program information for state systems and post-injury supports. Researchers NINDS: Traumatic Brain Injury — research and health-information starting point. NINDS: Traumatic Brain Injury Common Data Elements — standardized data-element resources for TBI research. CDC: Traumatic Brain Injury — public-health data, prevention, and surveillance starting points. Connecticut-specific operations Connecticut DSS: Disability Services — official Connecticut disability-services starting point, including ABI information. Connecticut DSS: Medicaid Waiver Applications — official state waiver application information. Connecticut DSS: About HCBS — official Connecticut HCBS overview. Source, review, and correction information Sources checked: September 22, 2026. Last reviewed: September 22, 2026. Official agencies can change URLs, program names, forms, eligibility rules, and submission procedures. Confirm current requirements with the responsible agency before relying on this page. To report a broken link or factual correction, use the existing CONTACT item in the original website menu. Include this page title, the specific statement or link, and the official source that supports the correction. Do not send medical records, Medicaid identifiers, personnel files, or other confidential information. Important limitations This page provides educational starting points. It is not medical advice, legal advice, an eligibility determination, a government instruction, or a substitute for professional judgment. No listing implies endorsement, affiliation, approval, or a guarantee of services. ABI Resources' direct care services are Connecticut-specific; national content is informational.

Did your Connecticut community care manager refer you to an Agency Provider for ABI Waiver services? Were you told that there were no other agency options? Were you not provided the complete Agency provider list of over 100 agencies? The Federal government has strict Medicaid referral laws. If you believe your care manager may have broken these laws, You may contact the US Department of Justice Civil Rights Division to file a complaint against the Connecticut Department of Social Services for allowing care management agencies to violate your civil rights. To File a Complaint with the U.S. Department of Justice (DOJ), Civil Rights Division, call 1 855 856-1247. Take action to protect your rights and the rights of others. Justice Oversight in Connecticut: Spotlight on ABI Waiver Services In a concerning development, individuals in Connecticut seeking assistance through the Acquired Brain Injury (ABI) Waiver Program have reported potential violations of federal Medicaid referral laws by their community care managers. These allegations highlight a systemic issue within the Connecticut Department of Social Services (DSS) and its contracted care management agencies, raising serious questions about the adherence to civil rights protections for individuals with disabilities. Under the ABI Waiver Program, participants are supposed to have access to a wide range of agency providers, offering various services tailored to their specific needs. However, reports have emerged of care managers not only failing to present the complete list of over 100 agency providers but also misinforming individuals that no alternatives exist, thereby limiting their options and potentially compromising the quality of care. This situation poses significant legal and ethical concerns, as federal Medicaid laws are designed to ensure fair access and equity in healthcare services. By restricting information and choices, care managers may inadvertently contravene these principles, thus impacting the rights and welfare of those they aim to serve. The U.S. Department of Justice (DOJ), Civil Rights Division, is the designated federal entity tasked with enforcing civil rights laws, including those related to healthcare and disability services. Individuals who believe their rights have been violated in the context of the ABI Waiver Program are encouraged to take action by filing a complaint with the DOJ. This step is not only vital for addressing personal grievances but also for prompting a broader investigation into the practices of the Connecticut DSS and its affiliates. To file a complaint with the DOJ, affected parties can call 1-855-856-1247. This proactive measure is crucial for safeguarding personal rights and ensuring that similar practices are corrected, thereby improving the system for current and future participants of the ABI Waiver Program. The allegations against the Connecticut Department of Social Services and its care management agencies represent a significant concern within the realm of civil rights and healthcare services. As investigations unfold, it will be essential for all stakeholders, including state officials, federal authorities, and advocacy groups, to work together in rectifying these issues and reinstating a commitment to transparency, choice, and respect for the rights of individuals with disabilities. ABI Resources Advocate News. Brain Injury Community of Connecticut BICC ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNECTICUT BICC DISABILITY RIGHTS OF CONNECTICUT ADVOCATES

If Medicaid care is denied, delayed, reduced or unsafe, choose the route that matches the problem. An appeal seeks to change a benefits decision. A complaint or report addresses conduct, safety, discrimination or oversight. You may need more than one route. Start with your written notice and its deadlines. For immediate danger or a medical emergency, call 911. Do not send personal case details to this website. Start with your situation Who sets the rules and who acts? Was a service denied, reduced, stopped or delayed? Is this a grievance, appeal or state fair hearing? Could waiting seriously harm health or functioning? Can existing services continue during an appeal? Is discrimination or an access barrier part of the problem? Is there immediate danger, abuse, neglect or exploitation? Does the concern involve false billing, kickbacks or misuse of funds? Is the problem in a nursing facility or home-based program? When should I contact federal oversight or disability advocates? What should I gather and what should stay private? What are my next steps? Who is responsible for this guide and how can it be corrected? Which route fits my problem? Official federal resource index Companion guides and worksheet Who sets the rules and who acts? Federal law and rules: Congress sets Medicaid law. HHS and CMS administer federal requirements, including minimum protections and appeal rights. State choices operate within applicable federal law, regulations and approved waiver terms. CMS oversight and approval: CMS reviews state plans and amendments and oversees compliance. HHS/CMS administer waiver and demonstration approvals under their legal authorities. Federal oversight does not mean CMS makes or can immediately reverse every individual service decision. State Medicaid agency: The state runs its Medicaid program and oversees its delivery arrangements. It is the official starting point for state coverage, eligibility and program questions. The state hearing process provides a route to challenge qualifying actions under the applicable rules. Managed-care plan, when applicable: A plan administers covered benefits under its state contract, makes relevant service decisions and handles its appeal process. Check the notice to identify the decision-maker. A state fair hearing may follow the required plan appeal, subject to applicable exceptions. Provider: The provider delivers care, documents needs and may submit a service authorization request or supporting records. A provider's scheduling or staffing discussion is not necessarily a formal Medicaid coverage decision. Ask who can issue the written decision. Contracts do not remove applicable appeal or hearing rights. CMS federal policy guidance CMS state plan amendments CMS Section 1115 demonstrations Federal Medicaid compliance enforcement rule Which route fits my problem? Initial service request or missing decision — First: ask the provider and responsible plan/state authorization office whether a complete request was received. Next: request a written status or decision and ask about the applicable appeal or hearing route for delay. Federal route: CMS oversight for possible program compliance concerns; it is not a substitute for filing the benefits challenge. Service denied, reduced or stopped — First: use the appeal instructions in the decision notice. Next: request a state fair hearing when the applicable rules allow or require it, including plan-appeal exhaustion or an exception. Ask separately about expedited review and continued services. Federal route: CMS oversight may address compliance concerns, but does not replace these deadlines. Approved care is missing or poor quality — First: contact the provider and case manager/plan about the missing support and immediate care needs. Next: use the plan grievance or state Medicaid/waiver complaint route; obtain a written decision if coverage changes. Federal route: CMS for program oversight; nursing-facility regulatory concerns go to the state survey agency listed by CMS. Discrimination or inaccessible communication — First: request the needed accommodation or language assistance from the responsible organization. Next: use its civil-rights process where appropriate, without delaying an applicable filing deadline. Federal route: HHS OCR or DOJ ADA complaint intake according to jurisdiction. These reports do not replace a benefits appeal. Abuse, neglect or immediate danger — First: call 911 for an emergency. For non-emergency adult maltreatment, contact the appropriate state/local protective-services authority; use child protection for a child. Next: ask that authority which local office covers the setting and follow its reporting instructions. Federal route: ACL supplies program information; its website is not an emergency response service. Suspected false billing, kickbacks or misuse of funds — First: preserve specific facts and relevant records. Next: use the appropriate official program-integrity reporting route. Federal route: HHS OIG's reporting process for HHS-program fraud, waste or abuse. You need not finish a benefits appeal before reporting suspected misconduct, and a report does not restore services. A pattern affecting program access or compliance — First: document the problem and steps taken with the state Medicaid agency. Next: ask the responsible state oversight office for a response. Federal route: CMS regional offices can help identify the appropriate oversight contact. Continue individual appeals on time; no investigation or outcome is promised. Was a service denied, reduced, stopped or delayed? Start with the written decision or notice. Identify the exact service, amount or hours, requested period, reason, effective date and appeal instructions. A denial, reduction, suspension, termination, failure to authorize, or failure to provide timely services may require an appeal rather than only a customer-service complaint. If there is no notice, request one and ask which appeal or hearing process applies to the delay or missing service. Keep proof of your request. Do not assume that waiting for a replacement notice, a returned call or a complaint response extends any deadline. For managed care, contact the member-services or appeals unit listed on your current notice or membership card. For state-administered services, contact the state Medicaid agency and hearing office identified in the notice. Use the federal state directory to confirm the agency. No particular commercial plan is endorsed here. Find your official state Medicaid agency Is this a grievance, appeal or state fair hearing? An appeal asks for review of an adverse benefit determination, such as a service denial. A grievance addresses other dissatisfaction, such as staff conduct or aspects of service quality. The same experience can require both. Describe the decision you want reversed and explicitly ask to file an appeal when benefits are at issue. Use the plan’s adverse-benefit notice and current official instructions to identify how to file a plan appeal and the applicable deadline. Ordinarily, the plan appeal comes before a state fair hearing. Failure by a plan to meet required notice or timing rules can result in deemed exhaustion. Ask the hearing office or a qualified advocate whether that exception applies. After an adverse plan appeal decision, use the resolution notice to request a state fair hearing. Fair-hearing filing windows vary by state, program, decision, and notice. Do not calculate a deadline from this guide; copy it from the notice and confirm it with the hearing office in writing. Integrated Medicare–Medicaid arrangements and other program-specific rules require particular care. A state fair hearing is a formal opportunity to challenge a qualifying agency or plan action; it is separate from simply reporting poor service. Fee-for-service, eligibility and waiver matters may use different procedures. Ask the official hearing office how to file, obtain the relevant record, submit evidence and arrange representation or accommodations. Connecticut's hearing instructions below are a state example, not a national deadline. Federal managed-care appeal and hearing requirements Federal managed-care appeal timing and notices CMS application and fair-hearing resources Connecticut DSS: requesting a hearing Could waiting seriously harm health or functioning? Ask for expedited review when the ordinary timetable could seriously jeopardize life, physical or mental health, or the ability to attain, maintain or regain maximum function. Explain the concrete risk and ask the treating professional to provide supporting information. A diagnosis alone may not explain why delay is dangerous. When delay could seriously harm health or function, ask immediately whether an expedited appeal or hearing is available, what evidence is required, and when a decision is expected. Processing times and extensions vary. These are review limits, not permission to ignore an immediate emergency. Ask the state hearing office separately about expedited hearing procedures. If expedited handling is refused, ask for the written explanation and the route to challenge that handling. Refusing expedited processing is not necessarily a denial of the underlying appeal. For immediate danger or a medical emergency, call 911. Federal expedited managed-care appeal rule Can existing services continue during an appeal? Ask immediately whether previously authorized services can continue while the dispute is reviewed. Continuation is not automatic and does not apply to every request for a new service. Eligibility depends on the kind of action, authorization, timely appeal and timely request for continued benefits. The continuation deadline can be much shorter than the ordinary appeal deadline. After a plan appeal decision, a new timely request for a hearing and continued services may be needed. Read the notice and ask the plan/state to confirm the deadline and receipt in writing. Also ask whether the state may seek repayment for continued services if the final decision is unfavorable. Obtain qualified benefits or legal advice about your circumstances; do not assume either guaranteed continuation or guaranteed protection from repayment. Federal managed-care continuation-of-benefits rule Is discrimination or an access barrier part of the problem? Describe disability-related barriers, inaccessible communications, lack of appropriate language assistance, denied accommodations, or retaliation for asserting protected rights. Keep the benefit appeal moving while separately asking which civil-rights process covers the conduct. HHS Office for Civil Rights (OCR) accepts complaints about covered health-care and social-service discrimination. Its complaint page explains scope and filing methods. Use OCR’s official complaint page to confirm the current filing instructions, deadline, and any extension process. Request communication accommodations and language assistance. OCR provides free language assistance for its own process. The Department of Justice ADA complaint route can address disability discrimination by state/local governments and public-facing businesses. DOJ may refer, mediate or investigate; it cannot investigate every complaint. A civil-rights report does not itself extend an appeal deadline or guarantee restoration of Medicaid services. HHS OCR: civil-rights complaint process DOJ: file an ADA complaint Is there immediate danger, abuse, neglect or exploitation? Call 911 for immediate danger or an emergency. Do not wait for an appeal, hotline investigation or website response. For a non-emergency safety concern, contact the appropriate state or local protective-services authority or law enforcement, using official government contact information. State and local Adult Protective Services receive and respond to adult maltreatment reports, including abuse, neglect, self-neglect and financial exploitation. Eligibility, jurisdiction and reporting rules vary. For a child, use the state's child-protection authority. Ask which office covers the person's age, residence and setting. Record observable facts: what happened, when, who was present, missed care, injuries or concrete risks, and what immediate help is needed. Distinguish firsthand observations from information reported by others. Do not delay urgent protection while collecting a perfect evidence packet. ACL: state and local Adult Protective Services Does the concern involve false billing, kickbacks or misuse of funds? Use the HHS Office of Inspector General (OIG) reporting route for suspected fraud, waste or abuse involving HHS programs. Examples to document include bills for services not provided, suspected kickbacks or misuse of program funds. A billing discrepancy is not by itself proof of fraud; explain the facts and supporting records without unsupported accusations. Give the organization or person's identity, dates, conduct, relevant documents and other sources of corroboration through the official reporting process. Follow its confidentiality and submission instructions. OIG does not investigate every report and generally does not provide individual benefit relief. A fraud hotline is not a substitute for a Medicaid service appeal or hearing. If services were denied or stopped, preserve those appeal rights separately even when you also report suspected misconduct. HHS OIG: report fraud, waste, or abuse Is the problem in a nursing facility or home-based program? Long-term-care residents can seek help from their state Long-Term Care Ombudsman program with resident rights and complaints. ACL's resources explain the program; ACL's aging-help entry point can help locate local assistance. An ombudsman is an advocate, not the Medicaid hearing officer. For nursing-facility quality or regulatory compliance concerns, use the state survey agency contacts maintained by CMS. This route concerns facility oversight; it is distinct from appealing Medicaid coverage, reporting immediate danger or asking an ombudsman for help. For home and community-based services (HCBS), tell the case manager, waiver office, plan and/or state Medicaid agency exactly which authorized supports are missing or unsafe. Ask for an updated person-centered plan, a written decision when services are changed, and the applicable complaint and appeal routes. Report safety concerns separately when necessary. CMS's HCBS access provisions include requirements concerning planning, incident management and grievance systems, with implementation dates that vary. Do not assume every new process is already operational in your state. Ask the state which process currently applies and document its answer. ACL: Long-Term Care Ombudsman Resource Center ACL: find aging and disability help CMS: state survey agency complaint contacts CMS: home and community-based services provisions When should I contact federal oversight or disability advocates? CMS regional offices work with states, beneficiaries, providers and other partners. They can be an appropriate federal contact for Medicaid oversight questions or patterns of state-program compliance concerns. Explain the state, program, issue, dates and steps already taken, then ask which office has jurisdiction. Federal oversight is not an automatic emergency service-restoration channel. Continue timely plan/state appeals and hearings. Sending the same complaint to many offices does not establish that any office accepted an appeal. Federally mandated Protection and Advocacy (P&A) systems address disability rights, including abuse, neglect and barriers to services, within their authorities and priorities. ACL describes these systems; ACL DIAL can help locate disability resources and a state's P&A. Ask about scope, eligibility, availability and representation. Assistance is not guaranteed. CMS regional offices ACL: federally mandated Protection and Advocacy systems ACL DIAL: find local disability resources What should I gather and what should stay private? Prepare a short chronology and a separate, secure document folder. Share only what the receiving official process needs. Keep originals, send copies, and retain submission receipts and the exact version submitted. Identity and access: name, safe contact details, preferred accessible communication method, interpreter or accommodation needs, and authorized representative details if applicable. Program and service: state, Medicaid program or waiver, plan, provider, exact requested or authorized service, hours/frequency and requested dates. Provide a Medicaid identification number only through an official secure channel that requests it. Never post it publicly or send it by ordinary, unsecured email. Use only a verified secure official submission channel when the receiving agency requires it. Decision and deadlines: notice date, date received, effective date, appeal/hearing/continuation deadlines, stated reason and any reason code. Keep the notice and envelope or electronic delivery record. Supporting records: service authorizations, care plans, assessments, clinician letters, relevant bills and supporting documents. Include call dates, names/titles, what was said, case numbers and follow-up promises. Impact and remedy: missed care, specific functional or health risks, concrete harm, and what you want corrected. State whether you request expedited review, continued services, a hearing, an accommodation or an interpreter. Explain the facts supporting each request. Privacy: do not put medical records, Medicaid numbers or private case details in blog comments, public web forms or messages to this site's corrections address. HHS warns that unencrypted email can expose personal information. Confirm the official recipient and secure submission method first. Attachment and follow-up check: identify whether each service was requested, authorized, delayed, denied, reduced or stopped. Number the relevant copies and add a short index with dates. Separate firsthand observations from other reports, record each recipient and submission receipt, and track the requested response. Exclude unrelated records and other people's private information unless the verified official process requires it. What are my next steps? 1. Read the notice today. Mark the effective date and each separate deadline. If there is immediate danger, seek emergency help first. 2. File through the applicable plan or state appeal route. Ask for the correct form or oral-filing option and accessible help. Keep proof of submission; do not wait for every supporting record if a deadline is approaching—ask how additional evidence can follow. 3. Ask immediately about expedited review and continuation of existing services when relevant. Obtain a case number and written confirmation of what was requested. 4. Request the state fair hearing when the rules permit or require it. Check exhaustion, hearing and continuation deadlines with the official hearing office. A plan grievance alone may not preserve hearing rights. 5. Make targeted additional reports for discrimination, safety, facility quality, suspected fraud or systemic oversight concerns. State the purpose of each report. These parallel routes do not replace the benefits challenge. 6. Track responses and deadlines. If a response is late or inaccessible, document that and ask the next appropriate official office or a qualified advocate about options. Never assume silence means approval. Official federal resource index Choose the office whose role matches your concern. These are official government starting points, not a single complaint system. Review each agency's current jurisdiction, deadline and secure submission instructions before sending records. CMS: find your state Medicaid agency CMS regional offices: program oversight contacts CMS: application and state fair-hearing resources HHS OCR: report covered civil-rights discrimination DOJ ADA: disability-discrimination complaint process HHS OIG: report suspected fraud, waste or abuse ACL: Adult Protective Services information CMS: state survey agency contacts for facility concerns ACL: Protection and Advocacy systems Companion guides and worksheet Use these companion resources to find state-specific help, understand Medicaid problem routes, and prepare your records privately. Do not send a completed worksheet to this website. State directory: Brain Injury and Disability Help in Every State: Official Starting Points Connecticut guide: Connecticut Medicaid and ABI Waiver Service Problems: Appeals, Hearings, Complaints, and Federal Escalation Private preparation aid: Medicaid Service Problem Documentation Worksheet: What to Record Before You Appeal or Complain National navigator: National Brain Injury and Disability Resource Navigator Who is responsible for this guide and how can it be corrected? Published by ABI Resources. Prepared with AI assistance and checked against the linked official sources on September 17, 2026. This is general information, not individual medical, legal, or benefits advice. Confirm current requirements, deadlines, and secure submission methods with the responsible agency. ABI Resources is not a government agency. This guide offers general U.S. information, not individualized legal, medical or benefits advice. It does not determine eligibility, guarantee coverage or representation, or promise that any agency will investigate or overturn a decision. Procedures, deadlines and contact routes can change. ABI Resources provides services in Connecticut and has a provider interest that readers should consider. No government endorsement or partnership is claimed. For an editorial correction, contact ABI Resources at ABI@CTBRAININJURY.COM with the guide title, section, proposed correction and an official public source. Do not send private health or Medicaid records. This address is not a benefits appeal, complaint intake or emergency service. Use the linked official sources beside each topic. Return to the current notice and official state instructions for your situation. In an emergency, call 911.

Use this blank worksheet to organize one Medicaid or waiver-service problem. Copy or print the prompts, write short notes privately, and keep the current notice beside you. You do not need to fill every section before asking for help. Important: this page does not collect or submit your answers. Do not post a completed worksheet or private information in comments. Start with the privacy and urgent-help instructions below. Start with your question How do I use this worksheet safely? Who is asking for help, and what communication support is needed? What does the notice or decision actually say? What service was requested, approved or actually delivered? What happened, and who have I contacted? What harm or risk should I describe? What result am I asking for? Which documents support the request? Which official route fits the problem? How will I record the actual submission? What happens next, and what was the outcome? What can I say on the first call? What can I put in a short written request? Where can I read the two companion guides? Who maintains this worksheet, and how can I suggest a correction? How do I use this worksheet safely? Make a private working copy before you write. You can copy these prompts into a secure document or print a blank copy and store the completed pages safely. This page is a worksheet, not a form that submits information to an agency. Work on one problem at a time. Short notes are enough to start. A trusted, authorized helper can write with you. Mark anything you do not know as “unknown”; do not guess. You can return to the remaining sections later. Do not enter Medicaid IDs, Social Security numbers, diagnoses, medical records or other private details in public comments, public forms or unsecured email. Use a verified secure official channel when an agency requires sensitive information. The working copy has no field for a Medicaid or Social Security number. Call 911 for immediate danger or a medical emergency. Do not delay urgent help to complete this worksheet. For other safety concerns, use the appropriate official reporting route. Your current written notice and official state/program instructions control deadlines and filing requirements. Copy them accurately. This worksheet does not extend a deadline or replace an official form, required signature, consent or submission. Worksheet version/date: [enter date]. My short problem label: [enter a few words without private identifiers]. Who is asking for help, and what communication support is needed? Name or initials on this private working copy: [write here]. Preferred safe contact method and contact details: [write here privately]. Safe times or limits on leaving messages: [write here]. Communication accommodation needed, such as plain language, large print, accessible electronic text or extra processing time: [write here]. Preferred language and interpreter needed: [write here]. Representative or helper name and role: [write here]. Permission or authorization required by the receiving office: [record what the office requires]. Medicaid ID: do not add it to this working template. Supply it only in a verified secure final submission when officially required. Do not include a Social Security number unless the official process specifically requires it through a secure channel. What does the notice or decision actually say? Agency, plan, program or provider that issued the decision: [write here]. Notice date: [copy]. Date I received it: [record]. Proposed effective date: [copy]. Service or benefit affected: [write here]. Action: [denied / reduced / suspended / terminated / delayed / not authorized / other]. Exact stated reason and any reason code: [copy without changing the wording]. Exact appeal deadline from the notice: [copy date/time and instructions, or write unknown]. Exact hearing deadline from the notice: [copy date/time and instructions, or write unknown]. Continued-service instructions and any separate deadline: [copy]. Expedited-review instructions: [copy]. Official filing destination and form named in the notice: [copy]. Where my original notice and delivery record are stored: [record location]. If I have no notice: date I requested one [date]; office contacted [office]; response/reference [record]. Question to ask: “How do I challenge this delay or action, and what deadline applies?” Do not assume that waiting for a notice pauses a deadline. What service was requested, approved or actually delivered? Service requested: [write here]. Date requested: [date]. Requested hours, frequency and period: [write here]. Service authorized: [write here]. Authorized hours, frequency and period: [write here]. Provider or responsible organization: [write here]. Plan of care or assessment date/version: [record]. Where the copy is stored: [location]. Relevant section or page: [record]. What changed, stopped, was delayed or was not delivered: [describe briefly]. First affected date: [date]. What was actually delivered: [dates, visits or hours]. Difference from the authorization or plan: [describe]. Backup arrangement offered, if any: [record]. Person responsible for the next action: [record or unknown]. Separate an authorization problem from a delivery problem. For example, note whether hours were reduced in a decision or remained authorized but visits did not happen. Record the facts without deciding the legal outcome. What happened, and who have I contacted? Repeat this contact-log entry for each important event or communication. Use one entry at a time rather than a wide table. Copyable timeline/contact entry Date and time: [write here]. Person and office: [name/role/organization]. Method: [phone / secure portal / letter / fax / other]. Official contact route used: [record]. Reference or case number: [record privately]. What I asked or reported: [short factual summary]. What was said or promised: [short factual summary]. Documents sent or requested: [list document names, not private contents]. Next action, who will do it and follow-up date: [record]. Evidence location: [letter, message, receipt or private note location]. Was this an information call or an accepted filing? [record the office's answer or unknown]. What harm or risk should I describe? Use dated, specific observations. Distinguish what you personally saw, what someone told you and what is uncertain. Do not exaggerate or state a medical conclusion you cannot support. Missed care: [what support was missed, dates and practical effect]. Safety risk: [specific situation, when it occurred and help needed]. Change or loss of function: [observable activities that became harder or could not be completed, with dates]. Caregiver impact: [extra tasks, unavailable backup, missed work or other concrete effect]. Concern about hospitalization or institutional placement: [facts behind the concern; identify any supporting professional statement by date/location rather than copying private records here]. Immediate step already taken to reduce risk: [record]. Remaining concern requiring prompt attention: [record]. Keep sensitive health details in a secure record. If professional evidence is needed, ask how the treating professional can provide it through the appropriate official channel. What result am I asking for? Requested resolution: [authorize / restore / continue / correct / deliver / reassess] the following service: [describe]. Amount, frequency or period requested: [write here]. Reason for the request: [brief facts and relevant document references]. Expedited review requested? [yes / no / ask the office]. Specific facts showing why ordinary delay could be harmful: [write here]. Supporting professional statement requested or available: [record]. Continued existing services requested? [yes / no / ask the office]. Notice instruction and deadline followed: [copy]. Ask the office to confirm applicable conditions and any repayment risk; do not assume continuation is automatic. Accessible communication or interpreter requested: [describe]. Written decision and reasons requested: [yes / date requested]. Confirmation/reference: [record]. Other correction sought, such as an accurate plan or missing visit: [describe]. A request is not a guarantee that it will be granted. Which documents support the request? Check only what is relevant and available. Make copies; do not send originals. Preserve the original files, envelopes and records without altering them. ☐ Notice or decision, including all pages and delivery information. ☐ Assessment and current plan of care, with dates or version numbers. ☐ Prior approval or authorization showing service, hours and period. ☐ Relevant provider or treating-professional statement. ☐ Timeline, contact notes, missed-visit logs and schedules. ☐ Relevant receipts, bills or other records of the issue. ☐ Correspondence and earlier submission confirmations. ☐ Photos only when appropriate, lawful and consented to; protect other people's privacy. Do not create or share sensitive images just to fill this box. Document list: [name, date, page range and secure storage location]. Missing document I need: [name]. Person/office asked and follow-up date: [record]. Send only what the official process needs. Keep diagnoses and medical-record contents out of public or unsecured channels. Which official route fits the problem? These routes serve different purposes. More than one may apply; one does not necessarily substitute for another. Use your notice and official agency instructions to confirm the correct destination. ☐ Service appeal: I want review of a service or benefits decision. Decision/service challenged: [record]. ☐ Grievance: I am reporting dissatisfaction with conduct, communication or service quality. Concern: [record]. ☐ State hearing: I am requesting the formal hearing available under my notice/program rules. Notice instruction: [copy]. ☐ Civil rights or accessibility: I am reporting discrimination, an access/language barrier or retaliation. Specific conduct and requested access: [record]. ☐ Safety, abuse, neglect or exploitation: I need the appropriate protective, emergency or safety authority. Concern and urgency: [record]. ☐ Suspected fraud or false billing: I am reporting facts suggesting misuse of program funds. A fraud report does not file a service appeal. ☐ Long-term-care complaint: I need the appropriate ombudsman, facility complaint or licensing/survey route. Setting and issue: [record]. Official source used to select the route: [page title, agency and date checked]. Destination confirmed by: [office/name/date]. Separate deadlines I must preserve: [copy from official instructions]. How will I record the actual submission? Before sending, verify the official destination and secure method. Do not use this website's comments or editorial-corrections address to file an appeal or report. Official office and purpose of submission: [write here]. Official address, secure portal or other approved route: [record]. How I verified that route: [notice or official page and date]. Required form, signature, consent or representative authorization: [record completion]. Date and time submitted: [record]. Secure method used: [record]. Confirmation or receipt: [record]. Tracking/reference number: [record privately]. Exact files/pages submitted and their version dates: [list]. Copy of the complete submission retained at: [secure location]. Original documents retained at: [secure location]. Was receipt confirmed? [yes / no / unknown]. If not, follow-up date and office: [record]. Sending something is not proof it was accepted as a timely filing. What happens next, and what was the outcome? Create a private calendar entry for each deadline or promised response. Copy deadlines from current notices and official instructions; do not calculate a new legal deadline from this worksheet. Copyable follow-up entry Date/time to act: [record]. Task and responsible person: [record]. Source of this date: [notice page, official instruction or office response]. Reminder method or helper: [record]. Result of follow-up: [facts]. New reference or written response: [record]. Next action/date: [record]. Outcome entry Decision or response received on: [date]. What it says: [brief summary]. Service actually authorized/delivered afterward: [dates, frequency or hours]. Any unresolved issue: [record]. New notice, review option or deadline: [copy official instructions]. Records retained at: [secure location]. Do not assume a promised correction has happened. Record what was actually delivered and ask the appropriate office about any remaining gap. What can I say on the first call? Read only the parts that fit your situation. Keep private identifiers off speakerphone or any channel where others could hear them. “I need help with [service/problem]. My notice is dated [date], with an effective date of [date], or I have not received a notice. I want to understand the correct appeal or hearing route and deadline.” “I need [plain-language explanation / accessible format / interpreter / other accommodation]. Please explain one step at a time. Can you provide the instructions in writing?” “The practical effect is [short factual description]. How do I request urgent review or continuation of existing services if those options apply? What supporting information and separate deadlines are required?” “Does this call actually file my request, or must I submit a form or letter? What is the verified secure submission route? Please give me your name, a reference number and the next step.” After the call, complete one contact-log entry. Do not treat general advice or a callback promise as confirmation that an appeal was filed. What can I put in a short written request? Use the official form if required. This outline is a starting point, not a substitute for required filing steps. Replace the brackets in a private working copy. Copyable written-request outline To: [verified official office]. Subject: [appeal / hearing request / grievance / other specific purpose] about [service or action]. I am requesting [specific review or correction]. The notice dated [date] states [action and effective date]. If there is no notice, the problem began on [date] and is [short description]. I disagree or need help because [brief dated facts]. The requested result is [specific service or correction]. Relevant supporting copies are [document names/dates]. I also request [expedited review / continued existing services / accessible communication / interpreter, only as applicable]. The supporting facts are [brief explanation]. Please provide written confirmation of receipt, a reference number, the next steps and a written decision with reasons. My safe contact method is [private contact information]. [Name or required signature, date and authorized-representative information, following the official instructions.] Add required identifiers only through the verified secure final submission process. For a civil-rights, safety or suspected-fraud report, use that office's instructions and clearly identify the report's purpose. Do not assume this benefits-request outline meets a different agency's requirements. Where can I read the two companion guides? Use these companion resources to choose the correct official route before completing or sending anything. Medicaid Service Problems: Appeals, Complaints, Federal Oversight, and What to Report Connecticut Medicaid and ABI Waiver Service Problems: Appeals, Hearings, Complaints, and Federal Escalation National help navigator: National Brain Injury and Disability Resource Navigator Official state starting points: Brain Injury and Disability Help in Every State The national guide explains the different routes. The Connecticut guide identifies state-specific offices and cautions. Neither replaces your current notice or qualified advice. This worksheet organizes facts rather than repeating their legal explanations. Who maintains this worksheet, and how can I suggest a correction? Responsible organization: ABI Resources. Source-check date: September 17, 2026. This worksheet reuses the documentation, privacy and route-selection principles checked for the two companion guides; it adds no new legal deadline, eligibility or medical rule. Prepared with AI assistance and checked for consistency with the companion guides on September 17, 2026. This worksheet is a private organization tool, not medical, legal, or benefits advice. Confirm current forms, deadlines, and secure submission requirements with the responsible agency. ABI Resources is not a government agency. This worksheet is not legal or medical advice, an official form, an agency submission, representation or a guarantee of any result. ABI Resources provides services in Connecticut and has a provider interest. For an editorial correction, send the worksheet title, section, proposed correction and official public source to ABI@CTBRAININJURY.COM. Do not send completed worksheets, Medicaid IDs, Social Security numbers, diagnoses or medical records to that address. It is not an appeal or complaint intake and is not emergency support. Keep your completed working copy private. Preserve originals and send relevant copies only through verified official channels. Call 911 for immediate danger or a medical emergency.

Private by design: This tool is prepared to work in your browser. It does not send, store, file, or automatically submit what you type to ABI Resources or any agency. Important: This is general preparation information, not legal advice. It does not determine rights, preserve a deadline, or replace the instructions on an official notice. Create an unfiled preparation draft Choose only the tool you need: an accommodation request, Medicaid appeal preparation, complaint preparation, records request, or meeting checklist. Enter only facts you are comfortable keeping on your own device. Before using any draft Confirm the correct office and submission route on an official source. Check every deadline shown on the notice. Remove speculation and separate personal observations from second-hand information. Send records only through an authorized secure process. Ask a qualified lawyer or advocate for individualized advice when needed. Privacy and safety limits Use a trusted device. Do not enter a Social Security number, Medicaid identifier, medical record, password, or other sensitive information unless the responsible official process specifically requires it and you are using that process. Source and review information Human review completed September 21, 2026. Official filing instructions and deadlines can change. Confirm them with the responsible agency before acting.

Privacy by design: This pathway asks only for a state or the District of Columbia and the type of help needed. It does not create a profile, collect a diagnosis, Medicaid number, phone number, address, or personal story, and it does not connect visitors directly to strangers. Important: This is an educational starting point, not crisis care, medical advice, legal advice, eligibility advice, or a matching service. Confirm current information with the responsible official agency. Choose only a state and type of help Use the private pathway below to find an official state starting point for peer or support-group information, Medicaid or HCBS help, appeal or hearing information, or a professional referral. Safety questions before joining a peer group Who operates and moderates the group? What information is visible to other participants? Are meetings recorded? How can a participant leave, block contact, or report a safety concern? Is the group peer support, clinical treatment, crisis care, or general education? Emergency and crisis information For immediate danger call 911. For suicidal thoughts or an emotional crisis in the United States, call or text 988. Source and review information Human review completed September 21, 2026. Official programs, contacts, and instructions can change. Confirm them with the responsible agency before acting.

Important: This is a dated verification tracker, not a real-time government feed. A program title does not determine eligibility, enrollment availability, service authorization, or a deadline. Confirm current information and every deadline with the responsible government agency. How to use this tracker Use the accessible filter to find a state, a program title, or a review status. Open the official CMS source for the source record. When an appeal or hearing link is available, open it and compare the instructions with the notice you received. The interactive tracker contains 51 human-reviewed records covering all 50 states and the District of Columbia. Sources were reviewed September 21, 2026. The tracker does not submit information and does not store personal or medical information. What the classifications mean Current title: The reviewed CMS factsheet displayed a brain-injury-specific title. Terminated title: The reviewed CMS factsheet expressly labeled the displayed brain-injury-specific title terminated. No title identified: No brain-injury-specific title was identified on that reviewed CMS factsheet. This does not prove that the state lacks relevant Medicaid, HCBS, managed-care, demonstration, state-plan, or other services. Official starting points CMS demonstration and waiver list Official state Medicaid contact directory CTBrainInjury national state resource directory How updates work An automated monitor checks an official URL and records a response and content fingerprint. A changed fingerprint becomes a candidate change, not an automatic public edit. A human verifies the responsible official source and the meaning of the change. Only approved facts move to the tracker with a new review date and change record. Limits, corrections, and Connecticut services This national educational tracker is separate from ABI Resources care services, which are provided in Connecticut. To report a possible source or wording correction, use the existing ABI Resources contact pathway and identify the state, page, official source, and correction requested. Do not send confidential medical, Medicaid, employment, or legal records through a general contact form.

Start here Immediate danger: call 911. If a decision deadline may apply, read the date and instructions on the notice first. Open the official Wisconsin starting point below. Write down the office contacted, date, person or unit, and next promised step. Confirm every eligibility, coverage, and deadline statement with the responsible agency. You do not need to know a program name before starting. Ask the official agency which office handles brain injury, Medicaid long-term services and supports, HCBS, disability services, or appeals. What federal and state agencies control Federal Medicaid law and CMS approvals establish national requirements and waiver authorities. Wisconsin administers its own Medicaid program, determines eligibility under approved rules, operates or contracts for services, and provides state-specific notices and appeal routes. A CMS approval does not guarantee that a particular person qualifies, that enrollment is open, or that a requested service is authorized. This page is an independent navigation aid. It is not a government page, legal advice, medical advice, an eligibility decision, or a promise of services. Official Wisconsin starting point Wisconsin Department of Health Services Use the official page to identify the state office or program that fits the question. Source check: 2026-09-17. Government pages and instructions can change; confirm the current page before acting. Brain-injury and HCBS waiver record CMS factsheet discovery status: Candidate brain-injury heading found. Review the controlling CMS record and responsible state source before relying on dates, status, eligibility, or enrollment. WAIVER TERMINATED - WI Brain Injury (0275.R03.00) Open the official CMS Wisconsin waiver factsheet. A heading match is not enough to establish current approval, enrollment availability, eligibility, covered services, or an application route. Headings marked waiver terminated must never be described as current programs. The official CMS Wisconsin factsheet exposed the following waiver headings when checked 2026-09-21. A heading is a research starting point, not proof of current enrollment, individual eligibility, service authorization, or availability. WAIVER TERMINATED - WI Brain Injury (0275.R03.00) WAIVER TERMINATED - WI Family Care MR/DD Waiver (0368.R02.00) WAIVER TERMINATED – WI Children's Long-Term Support Physical Disability (PD) Waiver (0413.R02.00) WAIVER TERMINATED – WI Children's Long-Term Support Serious Emotional Disturbance (SED) Waiver (0415.R02.00) WAIVER TERMINATED – WI Community Integration Program (CIP) Waiver (0229.R05.00) WAIVER TERMINATED – WI Community Options Program (COP) Waiver (0154.R06.00) WAIVER TERMINATED – WI Self Directed Supports – Elderly and Physically Disabled Waiver (0485.R01.00) WI Children's Long-Term Support Waiver Program (0414.R04.00) WI Family Care Waiver (0367.R05.00) WI IRIS (Include, Respect, I Self-Direct) Waiver (0484.R04.00) Open the official CMS Wisconsin waiver factsheet. Items labeled waiver terminated are historical and must not be represented as current programs. Published CTBrainInjury companion guides These published guides provide additional state-specific navigation. They are educational resources, not government pages or eligibility decisions. Wisconsin brain injury Medicaid long-term-care and appeal help How to ask about eligibility and services Ask whether the state has a program that serves people with acquired, traumatic, anoxic, or other brain injury. Ask which functional, financial, age, residency, and level-of-care rules apply. Ask whether there is a waiting list, enrollment cap, assessment, or managed-care step. Ask which services may be available and whether prior authorization is required. Ask for accessible communication, an interpreter, or another reasonable modification if needed. Request written instructions and keep the official notice. Do not send medical records, Medicaid identifiers, or other confidential information to CTBrainInjury.com. Use only the official agency's secure process. Appeals, hearings, and notices No separate Wisconsin appeal page has passed the source gate for this draft. That does not mean appeal rights are unavailable. Read the decision notice, contact the responsible Medicaid agency through the official state starting point, and ask for the current member appeal or fair-hearing instructions. Do not rely on a universal deadline. The correct deadline and any rule about continuing services depend on the decision and program. Safety, quality, and reporting starting points Emergency: call 911 for immediate danger. Program or service problem: start with the responsible state Medicaid agency or health plan identified in the notice or member materials. Possible Medicaid fraud, waste, or abuse: review the receiving agency's jurisdiction before using the HHS-OIG reporting route or an official state MFCU route. Disability discrimination: review the HHS Office for Civil Rights disability information and the responsible state or local process. Describe observed facts accurately. Do not label conduct as fraud, abuse, neglect, or discrimination unless the responsible authority makes that determination. Prepare a private problem record Before a call, appeal, complaint, or accommodation request, organize: the decision or problem date; the deadline printed on any notice; the agency, health plan, or provider involved; what was requested and what response was received; the outcome needed; official contact attempts and confirmation numbers; and documents lawfully possessed. Use the browser-local preparation tools only on a trusted device. Nothing on this page files a request or preserves a deadline. Peer and local support without exposing private information The peer-and-local-help pathway asks only for a state and a type of help. It does not require a name, diagnosis, Medicaid number, phone number, or story. Results point to the official state starting page and clearly labeled national resources. It does not match people to strangers, publish profiles, or store health information. Before joining any group, ask who operates it, whether it is moderated, what privacy rules apply, and how to leave or report a safety concern. For clinicians, providers, advocates, agencies, and government personnel Confirm the current program authority and state operating agency. Distinguish eligibility, enrollment, service authorization, provider enrollment, and appeal processes. Use person-first, accessible communication and document the person's stated goal. Do not infer statewide service availability from a federal waiver approval. Link to the controlling government record and record the date checked. Submit corrections with the page title, the official replacement URL, and a short factual explanation; do not include personal or medical information. Limits, source dates, and corrections Last reviewed: September 21, 2026. This page can become outdated after review. It does not determine eligibility, represent Wisconsin, create an attorney-client relationship, or promise a government response. Connecticut service boundary: ABI Resources provides direct care information for Connecticut. This Wisconsin page is national educational navigation and does not claim that ABI Resources provides services in Wisconsin. Correction pathway: report only the page title, the inaccurate statement, and an official replacement source URL. Do not send names, diagnoses, Medicaid identifiers, case documents, or confidential records. Official sources Wisconsin Department of Health Services official state starting point. Checked 2026-09-17. Use the official destination to locate the office or program that fits the question. CMS — State Waivers List federal waiver directory. Checked 2026-09-21. CMS — Home and Community-Based Services federal HCBS overview. Checked 2026-09-21. Source checked: September 19, 2026. Human review required before publication. Start here You do not need to know the right program name. Choose the problem you need to solve today. State-approved TBI care units: Use the Wisconsin Department of Health Services Consumer Guide to Traumatic Brain Injury Care Units. The list identifies approved units and state contacts; it is not a recommendation from ABI Resources. Disability and Medicaid application information: Start with the Wisconsin DHS Disability Determination Bureau and its current links to Medicaid and disability programs. Official Medicaid state contact: Use the federal Medicaid directory, Where Can People Get Help With Medicaid and CHIP?, and choose Wisconsin. A Medicaid or BadgerCare decision problem: Follow the instructions and deadline on your notice. Wisconsin DHS publishes Medicaid and BadgerCare Fair Hearing Information. Because it is a PDF, ask for an accessible format if you cannot use it. Disability-rights help: Use the federal Administration for Community Living’s Protection and Advocacy directory to identify Wisconsin’s federally designated system. Other state agencies: Use the official USAGov state-government directory and select Wisconsin. If you received a notice today Read the entire notice, including its hearing instructions. Record the notice date, change date, and every deadline. Keep the notice, envelope, application, medical records, emails, and receipts. Ask the agency or health plan for the reason and policy used. Follow the contact and submission method printed on your notice. Ask for a reasonable accommodation or language assistance if needed. The notice and current Wisconsin instructions control. This page does not file an appeal, decide eligibility, or provide legal advice. For family members and friends With permission, help organize notices, dates, records, and questions. Ask the agency which authorization is required before speaking or filing anything for another person. For professionals Use current DHS and federal sources. Confirm the person’s coverage, county or tribal agency, notice type, consent, communication preference, and accommodation needs. Do not promise eligibility, placement, or payment. Emergency help For immediate danger in the United States, call 911. For suicidal thoughts or an emotional crisis, call or text 988. About this page ABI Resources provides direct care services in Connecticut. This Wisconsin page provides national public information and official starting points; it does not state that ABI Resources provides Wisconsin services or represents a Wisconsin agency. If an official link changes, use the site’s Contact page to report it. Include the page address and official replacement source if known.

Start here Immediate danger: call 911. If a decision deadline may apply, read the date and instructions on the notice first. Open the official California starting point below. Write down the office contacted, date, person or unit, and next promised step. Confirm every eligibility, coverage, and deadline statement with the responsible agency. You do not need to know a program name before starting. Ask the official agency which office handles brain injury, Medicaid long-term services and supports, HCBS, disability services, or appeals. What federal and state agencies control Federal Medicaid law and CMS approvals establish national requirements and waiver authorities. California administers its own Medicaid program, determines eligibility under approved rules, operates or contracts for services, and provides state-specific notices and appeal routes. A CMS approval does not guarantee that a particular person qualifies, that enrollment is open, or that a requested service is authorized. This page is an independent navigation aid. It is not a government page, legal advice, medical advice, an eligibility decision, or a promise of services. Official California starting point California Medicaid contacts — federal directory Federal locator: select California. Source check: 2026-09-17. Government pages and instructions can change; confirm the current page before acting. Brain-injury and HCBS waiver record State-specific brain-injury waiver conclusion: None is made from this build. A missing brain-injury heading is not proof that no program or service exists. Use the CMS State Waivers List, search the state name and terms such as brain injury, acquired brain injury, traumatic brain injury, and HCBS, then confirm eligibility and enrollment with the responsible state agency. The official CMS California factsheet exposed the following waiver headings when checked 2026-09-21. A heading is a research starting point, not proof of current enrollment, individual eligibility, service authorization, or availability. CA HCBS Waiver for Californians with Developmental Disabilities (0336.R05.00) CA Home and Community Based Alternatives Waiver (0139.R06.00) CA Medi-Cal Waiver Program (MCWP) (0183.R06.00) CA Multipurpose Senior Services Program Waiver (0141.R07.00) WAIVER TERMINATED - CA In-Home Operations (0457.R02.00) WAIVER TERMINATED - CA Pediatric Palliative Care Waiver (0486.R02.00) WAIVER TERMINATED - CA San Francisco Community Living Support Benefit Waiver (0855.R00.00) Open the official CMS California waiver factsheet. Items labeled waiver terminated are historical and must not be represented as current programs. Published CTBrainInjury companion guides These published guides provide additional state-specific navigation. They are educational resources, not government pages or eligibility decisions. California Medi-Cal HCBA waiver and state-hearing help California Regional Center and HCBS waiver help How to ask about eligibility and services Ask whether the state has a program that serves people with acquired, traumatic, anoxic, or other brain injury. Ask which functional, financial, age, residency, and level-of-care rules apply. Ask whether there is a waiting list, enrollment cap, assessment, or managed-care step. Ask which services may be available and whether prior authorization is required. Ask for accessible communication, an interpreter, or another reasonable modification if needed. Request written instructions and keep the official notice. Do not send medical records, Medicaid identifiers, or other confidential information to CTBrainInjury.com. Use only the official agency's secure process. Appeals, hearings, and notices California: request a state hearing Check the Medi-Cal section and your notice for the route that applies to a county, state or managed-care decision. Match the route to the decision-maker named on the notice. A health-plan appeal, eligibility hearing, service-authorization appeal, and provider dispute can use different processes. Check the notice for deadlines and continuation-of-benefits rules. Safety, quality, and reporting starting points Emergency: call 911 for immediate danger. Program or service problem: start with the responsible state Medicaid agency or health plan identified in the notice or member materials. Possible Medicaid fraud, waste, or abuse: review the receiving agency's jurisdiction before using the HHS-OIG reporting route or an official state MFCU route. Disability discrimination: review the HHS Office for Civil Rights disability information and the responsible state or local process. Describe observed facts accurately. Do not label conduct as fraud, abuse, neglect, or discrimination unless the responsible authority makes that determination. Prepare a private problem record Before a call, appeal, complaint, or accommodation request, organize: the decision or problem date; the deadline printed on any notice; the agency, health plan, or provider involved; what was requested and what response was received; the outcome needed; official contact attempts and confirmation numbers; and documents lawfully possessed. Use the browser-local preparation tools only on a trusted device. Nothing on this page files a request or preserves a deadline. Peer and local support without exposing private information The peer-and-local-help pathway asks only for a state and a type of help. It does not require a name, diagnosis, Medicaid number, phone number, or story. Results point to the official state starting page and clearly labeled national resources. It does not match people to strangers, publish profiles, or store health information. Before joining any group, ask who operates it, whether it is moderated, what privacy rules apply, and how to leave or report a safety concern. For clinicians, providers, advocates, agencies, and government personnel Confirm the current program authority and state operating agency. Distinguish eligibility, enrollment, service authorization, provider enrollment, and appeal processes. Use person-first, accessible communication and document the person's stated goal. Do not infer statewide service availability from a federal waiver approval. Link to the controlling government record and record the date checked. Submit corrections with the page title, the official replacement URL, and a short factual explanation; do not include personal or medical information. Limits, source dates, and corrections Last reviewed: September 21, 2026. This page can become outdated after review. It does not determine eligibility, represent California, create an attorney-client relationship, or promise a government response. Connecticut service boundary: ABI Resources provides direct care information for Connecticut. This California page is national educational navigation and does not claim that ABI Resources provides services in California. Correction pathway: report only the page title, the inaccurate statement, and an official replacement source URL. Do not send names, diagnoses, Medicaid identifiers, case documents, or confidential records. Official sources California Medicaid contacts — federal directory official state starting point. Checked 2026-09-17. Federal locator: select California. California Medi-Cal: find your county office member/help. Checked 2026-09-17. County offices help with Medi-Cal applications and eligibility questions. California: request a state hearing appeal/hearing. Checked 2026-09-17. Check the Medi-Cal section and your notice for the route that applies to a county, state or managed-care decision. CMS — State Waivers List federal waiver directory. Checked 2026-09-21. CMS — Home and Community-Based Services federal HCBS overview. Checked 2026-09-21. You do not need to know the right program name. Choose the problem you need to solve today. Start here Brain injury support and community services: Start with the California Department of Rehabilitation Traumatic Brain Injury Program. The state page links to California's TBI program sites, advisory board, and current resources. Find a funded California TBI program near you: Use the state's TBI Program Sites directory. Apply for Medi-Cal: Use the California Department of Health Care Services official Medi-Cal application page. A Medi-Cal denial, reduction, delay, or complaint: Read your notice first, keep every deadline, and use California's Medi-Cal Help page and Medi-Cal Fair Hearing page. Disability-rights help: Use the federal Administration for Community Living's Protection and Advocacy directory to identify California's federally designated system. Other state agencies: Use the official USAGov state-government directory and select California. If you received a notice today Read the entire notice, including the last page. Write down the date on the notice and every deadline it lists. Keep the envelope, notice, emails, and screenshots. Ask the agency or health plan for the rule, policy, or medical-necessity reason used. Use the contact and appeal instructions printed on your own notice; they control over a general website summary. If a disability makes the process hard to use, ask the responsible agency or hearing office for a reasonable accommodation. This page does not file an appeal, decide eligibility, or provide legal advice. For family members and friends Ask the person what help they want. Do not share medical information without permission. Help organize notices, dates, names, call notes, and questions. If the person wants you to speak for them, ask the responsible program what authorization form it requires. For professionals Use the same official links when making a referral. Confirm the person's county, coverage, preferred communication method, accommodation needs, and consent before sharing information. Do not promise eligibility or a particular service. Emergency help For immediate danger in the United States, call 911. For suicidal thoughts or an emotional crisis, call or text 988. Source and correction information Official sources checked September 19, 2026. Government information and links can change. Follow the current instructions on the official page and on your own notice. If an official link changes, use the ABI Resources Contact page to report the broken link and include the replacement government source if known.

Start here Immediate danger: call 911. If a decision deadline may apply, read the date and instructions on the notice first. Open the official Massachusetts starting point below. Write down the office contacted, date, person or unit, and next promised step. Confirm every eligibility, coverage, and deadline statement with the responsible agency. You do not need to know a program name before starting. Ask the official agency which office handles brain injury, Medicaid long-term services and supports, HCBS, disability services, or appeals. What federal and state agencies control Federal Medicaid law and CMS approvals establish national requirements and waiver authorities. Massachusetts administers its own Medicaid program, determines eligibility under approved rules, operates or contracts for services, and provides state-specific notices and appeal routes. A CMS approval does not guarantee that a particular person qualifies, that enrollment is open, or that a requested service is authorized. This page is an independent navigation aid. It is not a government page, legal advice, medical advice, an eligibility decision, or a promise of services. Official Massachusetts starting point Massachusetts Medicaid contacts — federal directory Federal locator: select Massachusetts. Source check: 2026-09-17. Government pages and instructions can change; confirm the current page before acting. Brain-injury and HCBS waiver record CMS factsheet discovery status: Candidate brain-injury heading found. Review the controlling CMS record and responsible state source before relying on dates, status, eligibility, or enrollment. MA Acquired Brain Injury Non-Residential Habilitation (ABI – N) Waiver (40702.R03.00) MA Acquired Brain Injury with Residential Habilitation (ABI – RH) Waiver (40701.R03.00) MA Traumatic Brain Injury (TBI) Waiver (0359.R05.00) Open the official CMS Massachusetts waiver factsheet. A heading match is not enough to establish current approval, enrollment availability, eligibility, covered services, or an application route. Headings marked waiver terminated must never be described as current programs. The official CMS Massachusetts factsheet exposed the following waiver headings when checked 2026-09-21. A heading is a research starting point, not proof of current enrollment, individual eligibility, service authorization, or availability. MA Acquired Brain Injury Non-Residential Habilitation (ABI – N) Waiver (40702.R03.00) MA Acquired Brain Injury with Residential Habilitation (ABI – RH) Waiver (40701.R03.00) MA Adult Supports Waiver (0828.R03.00) MA Children's Autism Spectrum Disorder Waiver (40207.R04.00) MA Community Living Waiver (0826.R03.00) MA Frail Elder Waiver (0059.R08.00) MA Intensive Supports Waiver (0827.R03.00) MA MFP Community Living (MFP – CL) Waiver (1027.R02.00) MA MFP Residential Supports (MFP – RS) Waiver (1028.R02.00) MA Traumatic Brain Injury (TBI) Waiver (0359.R05.00) Open the official CMS Massachusetts waiver factsheet. Items labeled waiver terminated are historical and must not be represented as current programs. Published CTBrainInjury companion guides These published guides provide additional state-specific navigation. They are educational resources, not government pages or eligibility decisions. Massachusetts MassHealth brain injury waiver and appeal help How to ask about eligibility and services Ask whether the state has a program that serves people with acquired, traumatic, anoxic, or other brain injury. Ask which functional, financial, age, residency, and level-of-care rules apply. Ask whether there is a waiting list, enrollment cap, assessment, or managed-care step. Ask which services may be available and whether prior authorization is required. Ask for accessible communication, an interpreter, or another reasonable modification if needed. Request written instructions and keep the official notice. Do not send medical records, Medicaid identifiers, or other confidential information to CTBrainInjury.com. Use only the official agency's secure process. Appeals, hearings, and notices MassHealth: appeal a decision Official Board of Hearings instructions for challenging a MassHealth decision. Match the route to the decision-maker named on the notice. A health-plan appeal, eligibility hearing, service-authorization appeal, and provider dispute can use different processes. Check the notice for deadlines and continuation-of-benefits rules. Safety, quality, and reporting starting points Emergency: call 911 for immediate danger. Program or service problem: start with the responsible state Medicaid agency or health plan identified in the notice or member materials. Possible Medicaid fraud, waste, or abuse: review the receiving agency's jurisdiction before using the HHS-OIG reporting route or an official state MFCU route. Disability discrimination: review the HHS Office for Civil Rights disability information and the responsible state or local process. Describe observed facts accurately. Do not label conduct as fraud, abuse, neglect, or discrimination unless the responsible authority makes that determination. Prepare a private problem record Before a call, appeal, complaint, or accommodation request, organize: the decision or problem date; the deadline printed on any notice; the agency, health plan, or provider involved; what was requested and what response was received; the outcome needed; official contact attempts and confirmation numbers; and documents lawfully possessed. Use the browser-local preparation tools only on a trusted device. Nothing on this page files a request or preserves a deadline. Peer and local support without exposing private information The peer-and-local-help pathway asks only for a state and a type of help. It does not require a name, diagnosis, Medicaid number, phone number, or story. Results point to the official state starting page and clearly labeled national resources. It does not match people to strangers, publish profiles, or store health information. Before joining any group, ask who operates it, whether it is moderated, what privacy rules apply, and how to leave or report a safety concern. For clinicians, providers, advocates, agencies, and government personnel Confirm the current program authority and state operating agency. Distinguish eligibility, enrollment, service authorization, provider enrollment, and appeal processes. Use person-first, accessible communication and document the person's stated goal. Do not infer statewide service availability from a federal waiver approval. Link to the controlling government record and record the date checked. Submit corrections with the page title, the official replacement URL, and a short factual explanation; do not include personal or medical information. Limits, source dates, and corrections Last reviewed: September 21, 2026. This page can become outdated after review. It does not determine eligibility, represent Massachusetts, create an attorney-client relationship, or promise a government response. Connecticut service boundary: ABI Resources provides direct care information for Connecticut. This Massachusetts page is national educational navigation and does not claim that ABI Resources provides services in Massachusetts. Correction pathway: report only the page title, the inaccurate statement, and an official replacement source URL. Do not send names, diagnoses, Medicaid identifiers, case documents, or confidential records. Official sources Massachusetts Medicaid contacts — federal directory official state starting point. Checked 2026-09-17. Federal locator: select Massachusetts. Massachusetts MassHealth: member contacts member/help. Checked 2026-09-17. Member customer service, health-plan and accommodation contacts. MassHealth: appeal a decision appeal/hearing. Checked 2026-09-17. Official Board of Hearings instructions for challenging a MassHealth decision. CMS — State Waivers List federal waiver directory. Checked 2026-09-21. CMS — Home and Community-Based Services federal HCBS overview. Checked 2026-09-21. Source checked: September 19, 2026. Human review required before publication. Start here You do not need to know the right program name. Choose the problem you need to solve today. Brain injury services: Start with MassAbility Brain Injury Services. Traumatic brain injury community supports: Review the official Statewide Head Injury Program. Ask MassAbility whether it fits your situation. MassHealth and disability: Use the official MassHealth disability application page. ABI or Moving Forward Plan waiver information: Use the official MassAbility Home and Community Life Services page. Eligibility and service decisions belong to MassHealth and the responsible state program. A MassHealth denial, change, or prior-authorization problem: Read your notice, follow its deadline, and use the official MassHealth appeal page. Disability-rights help: Use the federal Administration for Community Living’s Protection and Advocacy directory to identify Massachusetts’s federally designated system. Other state agencies: Use the official USAGov state-government directory and select Massachusetts. If you received a notice today Read the notice and fair-hearing instructions before taking action. Write down the notice date and every deadline. Save the notice, envelope, emails, faxes, and submission receipts. Keep a copy of every form and attachment you send. Ask what records and rules were used for the decision. Ask for a reasonable accommodation if a disability makes the process difficult. The official MassHealth appeal page and your own notice control. This page does not file an appeal, decide eligibility, or provide legal advice. For family members and friends Ask the person what help they want. With permission, help organize deadlines, documents, names, and questions. Ask MassHealth or MassAbility which authorization form is needed before speaking for someone else. For professionals Use current Mass.gov pages for referral decisions. Confirm consent, the person’s program, notice type, preferred communication method, and accommodation needs. Do not promise eligibility, waiver enrollment, or a specific service. Emergency help For immediate danger in the United States, call 911. For suicidal thoughts or an emotional crisis, call or text 988. About this page ABI Resources provides direct care services in Connecticut. This Massachusetts page provides national public information and official starting points; it does not state that ABI Resources provides Massachusetts services or represents a Massachusetts agency. If an official link changes, use the site’s Contact page to report it. Include the page address and official replacement source if known.

Start here Immediate danger: call 911. If a decision deadline may apply, read the date and instructions on the notice first. Open the official North Carolina starting point below. Write down the office contacted, date, person or unit, and next promised step. Confirm every eligibility, coverage, and deadline statement with the responsible agency. You do not need to know a program name before starting. Ask the official agency which office handles brain injury, Medicaid long-term services and supports, HCBS, disability services, or appeals. What federal and state agencies control Federal Medicaid law and CMS approvals establish national requirements and waiver authorities. North Carolina administers its own Medicaid program, determines eligibility under approved rules, operates or contracts for services, and provides state-specific notices and appeal routes. A CMS approval does not guarantee that a particular person qualifies, that enrollment is open, or that a requested service is authorized. This page is an independent navigation aid. It is not a government page, legal advice, medical advice, an eligibility decision, or a promise of services. Official North Carolina starting point North Carolina Medicaid Use the official page to identify the state office or program that fits the question. Source check: 2026-09-17. Government pages and instructions can change; confirm the current page before acting. Brain-injury and HCBS waiver record CMS factsheet discovery status: Candidate brain-injury heading found. Review the controlling CMS record and responsible state source before relying on dates, status, eligibility, or enrollment. NC Traumatic Brain Injury (TBI) Waiver (1326.R01.00) Open the official CMS North Carolina waiver factsheet. A heading match is not enough to establish current approval, enrollment availability, eligibility, covered services, or an application route. Headings marked waiver terminated must never be described as current programs. The official CMS North Carolina factsheet exposed the following waiver headings when checked 2026-09-21. A heading is a research starting point, not proof of current enrollment, individual eligibility, service authorization, or availability. NC Community Alternatives Program for Children Waiver (4141.R07.00) NC Community Alternatives Program for Disabled Adults (CAP/DA) Waiver (0132.R08.00) NC Innovations Waiver (0423.R04.00) NC Traumatic Brain Injury (TBI) Waiver (1326.R01.00) WAIVER TERMINATED – NC CAP Choice – IP Waiver (0412.R01.00) WAIVER TERMINATED – NC Comprehensive (3.5) Waiver (0662.R01.00) WAIVER TERMINATED – NC Supports (3.5) Waiver (0663.R01.00) Open the official CMS North Carolina waiver factsheet. Items labeled waiver terminated are historical and must not be represented as current programs. Published CTBrainInjury companion guides These published guides provide additional state-specific navigation. They are educational resources, not government pages or eligibility decisions. North Carolina TBI waiver and appeal help How to ask about eligibility and services Ask whether the state has a program that serves people with acquired, traumatic, anoxic, or other brain injury. Ask which functional, financial, age, residency, and level-of-care rules apply. Ask whether there is a waiting list, enrollment cap, assessment, or managed-care step. Ask which services may be available and whether prior authorization is required. Ask for accessible communication, an interpreter, or another reasonable modification if needed. Request written instructions and keep the official notice. Do not send medical records, Medicaid identifiers, or other confidential information to CTBrainInjury.com. Use only the official agency's secure process. Appeals, hearings, and notices No separate North Carolina appeal page has passed the source gate for this draft. That does not mean appeal rights are unavailable. Read the decision notice, contact the responsible Medicaid agency through the official state starting point, and ask for the current member appeal or fair-hearing instructions. Do not rely on a universal deadline. The correct deadline and any rule about continuing services depend on the decision and program. Safety, quality, and reporting starting points Emergency: call 911 for immediate danger. Program or service problem: start with the responsible state Medicaid agency or health plan identified in the notice or member materials. Possible Medicaid fraud, waste, or abuse: review the receiving agency's jurisdiction before using the HHS-OIG reporting route or an official state MFCU route. Disability discrimination: review the HHS Office for Civil Rights disability information and the responsible state or local process. Describe observed facts accurately. Do not label conduct as fraud, abuse, neglect, or discrimination unless the responsible authority makes that determination. Prepare a private problem record Before a call, appeal, complaint, or accommodation request, organize: the decision or problem date; the deadline printed on any notice; the agency, health plan, or provider involved; what was requested and what response was received; the outcome needed; official contact attempts and confirmation numbers; and documents lawfully possessed. Use the browser-local preparation tools only on a trusted device. Nothing on this page files a request or preserves a deadline. Peer and local support without exposing private information The peer-and-local-help pathway asks only for a state and a type of help. It does not require a name, diagnosis, Medicaid number, phone number, or story. Results point to the official state starting page and clearly labeled national resources. It does not match people to strangers, publish profiles, or store health information. Before joining any group, ask who operates it, whether it is moderated, what privacy rules apply, and how to leave or report a safety concern. For clinicians, providers, advocates, agencies, and government personnel Confirm the current program authority and state operating agency. Distinguish eligibility, enrollment, service authorization, provider enrollment, and appeal processes. Use person-first, accessible communication and document the person's stated goal. Do not infer statewide service availability from a federal waiver approval. Link to the controlling government record and record the date checked. Submit corrections with the page title, the official replacement URL, and a short factual explanation; do not include personal or medical information. Limits, source dates, and corrections Last reviewed: September 21, 2026. This page can become outdated after review. It does not determine eligibility, represent North Carolina, create an attorney-client relationship, or promise a government response. Connecticut service boundary: ABI Resources provides direct care information for Connecticut. This North Carolina page is national educational navigation and does not claim that ABI Resources provides services in North Carolina. Correction pathway: report only the page title, the inaccurate statement, and an official replacement source URL. Do not send names, diagnoses, Medicaid identifiers, case documents, or confidential records. Official sources North Carolina Medicaid official state starting point. Checked 2026-09-17. Use the official destination to locate the office or program that fits the question. CMS — State Waivers List federal waiver directory. Checked 2026-09-21. CMS — Home and Community-Based Services federal HCBS overview. Checked 2026-09-21. Source checked: September 19, 2026. Human review required before publication. Start here You do not need to know the right program name. Choose the problem you need to solve today. Brain injury services and state programs: Start with the North Carolina Department of Health and Human Services Traumatic Brain Injury page. Use the state links that do not route to BIAA organizations. NC Medicaid services for TBI: Review the official 1915(i) Services for Traumatic Brain Injury page. Availability and eligibility depend on the responsible program’s assessment and current rules. Apply for or understand NC Medicaid: Use the NC Medicaid eligibility page. Income figures and rules change; use the live page and apply if instructed by the state. A denial, reduction, or service problem: Read your notice first and use NC Medicaid’s Beneficiary Due Process and Appeal Rights page. Disability-rights help: Use the federal Administration for Community Living’s Protection and Advocacy directory to identify North Carolina’s federally designated system. Other state agencies: Use the official USAGov state-government directory and select North Carolina. If you received a notice today Read every page and follow the exact process printed on the notice. Write down the notice date, effective date, and every deadline. Keep the envelope, notice, plan letters, emails, and call notes. Ask which plan, program, or hearing office is responsible. Ask for the rule, policy, assessment, or medical-necessity reason used. Ask for a reasonable accommodation if a disability makes the process difficult. North Carolina has different Medicaid delivery systems, and the required process can depend on the person’s plan and notice. This page does not file an appeal, decide eligibility, or provide legal advice. For family members and friends Help the person identify their Medicaid plan and organize the notice, deadlines, names, and questions. Get permission before sharing medical information or acting as a representative. For professionals Confirm the person’s county, Medicaid delivery system, notice type, consent, preferred communication method, and accommodation needs before making a referral. Use current state pages rather than saved copies. Do not promise eligibility or coverage. Emergency help For immediate danger in the United States, call 911. For suicidal thoughts or an emotional crisis, call or text 988. About this page ABI Resources provides direct care services in Connecticut. This North Carolina page provides national public information and official starting points; it does not state that ABI Resources provides North Carolina services or represents a North Carolina agency. If an official link changes, use the site’s Contact page to report it. Include the page address and official replacement source if known.

Start here Immediate danger: call 911. If a decision deadline may apply, read the date and instructions on the notice first. Open the official Texas starting point below. Write down the office contacted, date, person or unit, and next promised step. Confirm every eligibility, coverage, and deadline statement with the responsible agency. You do not need to know a program name before starting. Ask the official agency which office handles brain injury, Medicaid long-term services and supports, HCBS, disability services, or appeals. What federal and state agencies control Federal Medicaid law and CMS approvals establish national requirements and waiver authorities. Texas administers its own Medicaid program, determines eligibility under approved rules, operates or contracts for services, and provides state-specific notices and appeal routes. A CMS approval does not guarantee that a particular person qualifies, that enrollment is open, or that a requested service is authorized. This page is an independent navigation aid. It is not a government page, legal advice, medical advice, an eligibility decision, or a promise of services. Official Texas starting point Texas Medicaid contacts — federal directory Federal locator: select Texas. Source check: 2026-09-17. Government pages and instructions can change; confirm the current page before acting. Brain-injury and HCBS waiver record State-specific brain-injury waiver conclusion: None is made from this build. A missing brain-injury heading is not proof that no program or service exists. Use the CMS State Waivers List, search the state name and terms such as brain injury, acquired brain injury, traumatic brain injury, and HCBS, then confirm eligibility and enrollment with the responsible state agency. The official CMS Texas factsheet exposed the following waiver headings when checked 2026-09-21. A heading is a research starting point, not proof of current enrollment, individual eligibility, service authorization, or availability. Factsheet - WAIVER TERMINATED - TX Integrated Care Management - MAO - Program Waiver (0478.R00.00) TX Community Living Assistance & Support Services (CLASS) Waiver (0221.R07.00) TX Deaf Blind with Multiple Disabilities Waiver (0281.R06.00) TX Home and Community-Based Services (HCS) Program Waiver (0110.R08.00) TX Home Living Program Waiver (0403.R04.00) TX Medically Dependent Children Program (MDCP) Waiver (0181.R07.00) TX Youth Empowerment Services (YES) Waiver (0657.R03.00) WAIVER TERMINATED - TX 1915(c) STAR+PLUS Waiver MAO (0862.R00.00) WAIVER TERMINATED - TX Community Based Alternatives (0266.R04.00) WAIVER TERMINATED - TX Consolidated Waiver Program (0373.R02.00) WAIVER TERMINATED - TX Integrated Care Management - SSI - Program (0461.R00.00) WAIVER TERMINATED - TX STAR+PLUS Waiver SSI (0325.R03.00) WAIVER TERMINATED – TX Consolidated Waiver Program (0374.R02.00) Open the official CMS Texas waiver factsheet. Items labeled waiver terminated are historical and must not be represented as current programs. Published CTBrainInjury companion guides These published guides provide additional state-specific navigation. They are educational resources, not government pages or eligibility decisions. Texas CLASS waiver interest-list and appeal help Texas STAR+PLUS HCBS and fair-hearing help How to ask about eligibility and services Ask whether the state has a program that serves people with acquired, traumatic, anoxic, or other brain injury. Ask which functional, financial, age, residency, and level-of-care rules apply. Ask whether there is a waiting list, enrollment cap, assessment, or managed-care step. Ask which services may be available and whether prior authorization is required. Ask for accessible communication, an interpreter, or another reasonable modification if needed. Request written instructions and keep the official notice. Do not send medical records, Medicaid identifiers, or other confidential information to CTBrainInjury.com. Use only the official agency's secure process. Appeals, hearings, and notices Texas HHS: client fair-hearing questions Client guidance explains hearing requests through the agency or managed-care organization identified in your notice. Match the route to the decision-maker named on the notice. A health-plan appeal, eligibility hearing, service-authorization appeal, and provider dispute can use different processes. Check the notice for deadlines and continuation-of-benefits rules. Safety, quality, and reporting starting points Emergency: call 911 for immediate danger. Program or service problem: start with the responsible state Medicaid agency or health plan identified in the notice or member materials. Possible Medicaid fraud, waste, or abuse: review the receiving agency's jurisdiction before using the HHS-OIG reporting route or an official state MFCU route. Disability discrimination: review the HHS Office for Civil Rights disability information and the responsible state or local process. Describe observed facts accurately. Do not label conduct as fraud, abuse, neglect, or discrimination unless the responsible authority makes that determination. Prepare a private problem record Before a call, appeal, complaint, or accommodation request, organize: the decision or problem date; the deadline printed on any notice; the agency, health plan, or provider involved; what was requested and what response was received; the outcome needed; official contact attempts and confirmation numbers; and documents lawfully possessed. Use the browser-local preparation tools only on a trusted device. Nothing on this page files a request or preserves a deadline. Peer and local support without exposing private information The peer-and-local-help pathway asks only for a state and a type of help. It does not require a name, diagnosis, Medicaid number, phone number, or story. Results point to the official state starting page and clearly labeled national resources. It does not match people to strangers, publish profiles, or store health information. Before joining any group, ask who operates it, whether it is moderated, what privacy rules apply, and how to leave or report a safety concern. For clinicians, providers, advocates, agencies, and government personnel Confirm the current program authority and state operating agency. Distinguish eligibility, enrollment, service authorization, provider enrollment, and appeal processes. Use person-first, accessible communication and document the person's stated goal. Do not infer statewide service availability from a federal waiver approval. Link to the controlling government record and record the date checked. Submit corrections with the page title, the official replacement URL, and a short factual explanation; do not include personal or medical information. Limits, source dates, and corrections Last reviewed: September 21, 2026. This page can become outdated after review. It does not determine eligibility, represent Texas, create an attorney-client relationship, or promise a government response. Connecticut service boundary: ABI Resources provides direct care information for Connecticut. This Texas page is national educational navigation and does not claim that ABI Resources provides services in Texas. Correction pathway: report only the page title, the inaccurate statement, and an official replacement source URL. Do not send names, diagnoses, Medicaid identifiers, case documents, or confidential records. Official sources Texas Medicaid contacts — federal directory official state starting point. Checked 2026-09-17. Federal locator: select Texas. Texas HHS: benefits and Medicaid service help member/help. Checked 2026-09-17. Use Help with Benefits for benefit questions; the page separately identifies the ombudsman for service difficulties, including Medicaid managed care. Texas HHS: client fair-hearing questions appeal/hearing. Checked 2026-09-17. Client guidance explains hearing requests through the agency or managed-care organization identified in your notice. CMS — State Waivers List federal waiver directory. Checked 2026-09-21. CMS — Home and Community-Based Services federal HCBS overview. Checked 2026-09-21. Source checked: September 19, 2026. Human review required before publication. Start here You do not need to know the right program name. Choose the problem you need to solve today. Understand Texas acquired-brain-injury resources: Start with the Texas Health and Human Services Texas Brain Injury Resource Guide. Because it is a PDF, ask for an accessible format if you cannot use it. Insurance questions involving acquired brain injury: Use the Texas Department of Insurance Acquired Brain Injury page. Medicaid application or case help: Use the federal Medicaid agency-contact directory, Where Can People Get Help With Medicaid and CHIP?, and choose Texas. A Medicaid managed-care denial or service reduction: Read your notice and contact the health plan first if required. Use the official managed-care denial and appeals process and fair-hearing information. Disability-rights help: Use the federal Administration for Community Living’s Protection and Advocacy directory to identify Texas’s federally designated system. Other state agencies: Use the official USAGov state-government directory and select Texas. If you received a notice today Read the entire notice and follow its appeal instructions. Record the notice date, effective date, and every deadline. Keep the envelope, notice, plan letters, emails, and call notes. Ask for the clinical or program reason, criteria, and records used. Ask what must happen before a state fair hearing. If a disability makes the process hard to use, ask for a reasonable accommodation. Deadlines and required steps can differ by program and notice. This page does not file an appeal, decide eligibility, or provide legal advice. For family members and friends Help the person organize documents and prepare questions. Get permission before sharing medical information. Ask which representative or authorization form is required if the person wants you to speak for them. For professionals Use official Texas and federal sources when making referrals. Confirm the person’s Medicaid plan, county, notice type, preferred communication method, accommodation needs, and consent. Do not promise eligibility or coverage. Emergency help For immediate danger in the United States, call 911. For suicidal thoughts or an emotional crisis, call or text 988. About this page ABI Resources provides direct care services in Connecticut. This Texas page provides national public information and official starting points; it does not state that ABI Resources provides Texas services or represents a Texas agency. If an official link changes, use the site’s Contact page to report it. Include the page address and the official replacement source if known.